Frequently Asked Questions
Everything you need to know about upgrading your home with Focal Point Hardware.
What is the standard lead time for shipping?
Most in-stock items ship within 2-3 business days. For custom finishes or designer hardware collections, lead times may vary between 2 to 4 weeks depending on the manufacturer.
Do you offer international shipping?
Yes, we ship our premium hardware worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the order.
What is your return policy for hardware items?
We accept returns on unused, uninstalled items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to certain specialized brands or large orders.
Are your products covered by a warranty?
All products sold through Focal Point Hardware carry the full manufacturer's warranty, which typically covers defects in materials and craftsmanship for at least one year.
Can I request a custom finish for my door or cabinet hardware?
Many of our luxury brands offer bespoke finish options. If you do not see the specific finish you require on our website, please contact our sales team for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Shop Pay and Apple Pay for a secure and seamless checkout experience.